Customer service and support jobs: postings, pay, and occupations
How many US job postings are in customer service and support, what they advertise in pay, and the occupations and industries behind them.
- US job postings
- 92,157
- 2.8% of US postings placed in a field
- Median advertised pay
- $42,702
- Middle 50 percent $36,400 to $72,500
- Share that list pay
- 21.2%
- 19,521 of 92,157 postings
- Fully remote
- 5.6%
- 5,196 remote postings open to US workers
Figures as of .
Customer service and support has 92,157 live US job postings as of November 5, 2026, 2.8% of the US postings we could place in a field. That ranks 12th of 24 fields.
Its postings that list pay advertise a median of $42,702 a year, with the middle 50 percent from $36,400 to $72,500.
Its largest occupation is customer service representative, with 80.2% of its postings. The industry with the most of its postings is retail and consumer brands, with 29.4%.
Occupations in customer service and support
Each occupation's share of the US postings in customer service and support, as of November 5, 2026. A posting placed only in a field has no occupation, so the shares can add up to less than the whole field.
| Occupation | Postings | Share of field | Lists pay | Median pay |
|---|---|---|---|---|
| Customer service representative | 73,873 | 80.2% | 17.3% | $38,376 |
| Customer success manager | 8,526 | 9.3% | 41.6% | $108,181 |
| Implementation and onboarding specialist | 3,594 | 3.9% | 37.0% | $96,000 |
| Technical support specialist (customer-facing) | 2,525 | 2.7% | 32.6% | $76,500 |
| Customer experience quality and operations analyst | 1,814 | 2.0% | 35.1% | $62,400 |
Specialties in customer service and support
The 19 specialties with the most US postings in customer service and support, among those with at least 50, each as a share of its occupation's US postings, as of November 5, 2026. Many postings name no specialty.
| Specialty | Occupation | Postings | Share of occupation | Median pay |
|---|---|---|---|---|
| Order management | Customer service representative | 2,779 | 3.8% | $44,408 |
| Member and patient services | Customer service representative | 2,642 | 3.6% | $41,735 |
| Enterprise accounts | Customer success manager | 2,355 | 27.6% | $133,000 |
| Phone and call center | Customer service representative | 2,217 | 3.0% | $39,520 |
| Software implementation | Implementation and onboarding specialist | 1,604 | 44.6% | $114,000 |
| Reservations and travel | Customer service representative | 1,104 | 1.5% | $39,520 |
| Billing and account support | Customer service representative | 1,028 | 1.4% | $39,634 |
| Renewals and retention | Customer success manager | 871 | 10.2% | $95,000 |
| Client onboarding | Implementation and onboarding specialist | 647 | 18.0% | $88,000 |
| Software application support | Technical support specialist (customer-facing) | 535 | 21.2% | $83,895 |
| Chat and email | Customer service representative | 468 | 0.6% | $45,760 |
| Quality assurance (contact monitoring) | Customer experience quality and operations analyst | 291 | 16.0% | $55,120 |
| Tier 2 and advanced support | Technical support specialist (customer-facing) | 251 | 9.9% | $95,250 |
| Device and hardware support | Technical support specialist (customer-facing) | 201 | 8.0% | $51,738 |
| Tier 1 support | Technical support specialist (customer-facing) | 152 | 6.0% | $52,000 |
| Support operations | Customer experience quality and operations analyst | 101 | 5.6% | $122,500 |
| Scaled and SMB accounts | Customer success manager | 96 | 1.1% | Fewer than 50 postings with pay |
| Workforce management | Customer experience quality and operations analyst | 73 | 4.0% | Fewer than 50 postings with pay |
| Training and coaching | Customer experience quality and operations analyst | 67 | 3.7% | $55,120 |
Industries hiring for customer service and support
The industries with the most US customer service and support postings, each as a share of the field's US postings, as of November 5, 2026. Each posting counts in its employer's industry.
| Industry | Postings | Share of field | Median pay |
|---|---|---|---|
| Retail and consumer brands | 27,100 | 29.4% | $39,520 |
| Hospitality, food service and leisure | 15,795 | 17.1% | $33,280 |
| Healthcare | 8,144 | 8.8% | Held back |
| Software and internet | 5,348 | 5.8% | $112,500 |
| Banking and financial services | 5,011 | 5.4% | $52,500 |
| Transportation and logistics | 3,954 | 4.3% | $39,520 |
| Insurance | 3,456 | 3.8% | $55,997 |
| Facilities and business support | 3,065 | 3.3% | $37,440 |
| Manufacturing and consumer goods | 2,971 | 3.2% | $54,500 |
| Automotive | 2,386 | 2.6% | $41,600 |
| Professional services | 1,959 | 2.1% | $78,000 |
| Wholesale and distribution | 1,531 | 1.7% | $49,920 |
Advertised pay pages for customer service and support
The role families whose jobs are in customer service and support, with their advertised pay, as of November 5, 2026.
| Role family | Median | Middle 50 percent | Postings with pay | Employers | Share that list pay |
|---|---|---|---|---|---|
| Customer support | $49,920 | $39,520 to $80,000 | 13,818 | 5,394 | 18.2% |
Questions
- How many US job postings are in customer service and support?
- 92,157 live US job postings as of November 5, 2026, 2.8% of the US postings we could place in a field.
- What do customer service and support job postings pay?
- The median advertised base pay is $42,702 a year, and the middle 50 percent of postings that list pay run from $36,400 to $72,500. 19,521 of its 92,157 US postings list pay.
- Which customer service and support occupations have the most job postings?
- The occupations with the most customer service and support postings are customer service representative (80.2%), customer success manager (9.3%), and implementation and onboarding specialist (3.9%), each as a share of its US postings.